A change in your work environment can sometimes be the jolt that you -- and your teams -- need to find fresh new ideas.
Case in point: I just returned from a whirlwind three day trip to Southern CT and NY City. Book signings, client visits, and some tourist time kept me on the go.
The air was balmy, and the energy was electric. The bellman hailed our cab to Penn Station as if his life depended on it. Hotel staff answered their phones after three rings or less. Even the restroom line of 100+ women at the Hirschfeld Theatre moved swiftly during intermission!
As I traversed the potholes of Manhattan and its crusty old railways, I am still--after 27 years of visiting the Big Apple--pleasantly surprised by its unique qualities.